FAQ
How TrackIQ works
TrackIQ is the member login point for your subscription tier. Once you sign in, the system checks your Outseta membership and sends you to the correct TrackIQ page for Starter, Value, or Pro.
PuntingIQ
Racing Intelligence Layer
Help Centre
Answers for members,
accounts, and TrackIQ access.
Use this page for the common questions around TrackIQ, table layout, filters, and account changes. If you need help beyond the FAQs, email Support and the request can be routed from there.
Fastest path
Manage account in Outseta
Use the Account link to sign in to your Outseta customer account. That is where you update your subscription, billing details, and cancellation settings.
FAQ
How to read the tables
Start with the strongest-ranked runners and then compare the supporting data shown in the table. Use the table as a decision tool: review ranking, price context, and any supporting filters before deciding whether the race fits your approach.
FAQ
What each filter means
Filters narrow the race view to the profile you want to inspect. They are there to isolate the runners or race conditions that match the TrackIQ logic, so members can focus on specific patterns rather than scan every line equally.
FAQ
How to upgrade or downgrade
Click Account, sign in to Outseta, and open your customer billing area. From there you can change your active plan and confirm the updated subscription settings.
FAQ
How to cancel
Click Account, sign in to Outseta, and open your subscription settings. Use the cancellation option inside your customer account. If anything looks wrong, email Support before the next billing cycle.
FAQ
Contact and support
For login problems, billing questions, or member support, email Support@puntingiq.com.au or use the contact page for the right inbox.
Account guide
- Login: use the Account link in the top navigation to sign in through Outseta.
- Plan changes: upgrade or downgrade from your customer billing area after login.
- Cancellation: use the subscription controls in Outseta to cancel your plan.
- Need help: if the account area does not show the expected plan or billing detail, email Support.
Need something else?
If your question is not covered here, contact the team directly. Support is the main customer-facing inbox and the contact page lists the other business email addresses.